Refund policy

Return & Refund Policy

Solios offers a 30-day return and exchange policy from the date of delivery, on all products purchased directly from our website. Returns are made through our online portal, and we provide a prepaid return label.

Eligibility

To be eligible for a return, your item must be in its original condition — unworn, unused, and in its original packaging. You'll also need your order number, along with the postal code or email address associated with the purchase.

How to start a return or exchange

Visit our return and exchange portal and follow the instructions. We'll provide a prepaid return label along with shipping instructions. Solios is not responsible for products lost or stolen during return shipping. Returns are accepted only when processed through our portal or customer service — any other method of return will not be accepted.

For any question related to returns and exchanges, email us at clients@solioswatches.com. Your order number or a proof of purchase may be required.

Subject to applicable law, we reserve the right to modify this return and exchange policy at any time; such modifications take effect immediately upon publication.

Cancellation or order modification

If your order has not yet left our warehouse, we'll be happy to accommodate your request. Once your order has been processed, we can no longer make any modifications — in that case, please wait to receive your package and then proceed with a return or exchange.

Damages and defects

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and find an appropriate solution.

Exceptions / non-returnable items

Final-sale items are non-returnable and non-exchangeable.
Certain special editions are not eligible for our return and exchange policy — please contact us if you have any question about your specific item.
Gift cards are non-refundable and can only be applied toward the purchase of Solios products.
Engraved products can be returned or exchanged, but the engraving itself is non-refundable. On an exchange, a new engraving is charged, and a small fee may apply to responsibly dispose of the engraved component.

Exchanges

You have 30 days from the delivery date to return your unused item through our online portal, using the prepaid return label provided. If you run into any difficulty, email us at clients@solioswatches.com.

Your new order is processed only after the returned item has been received and evaluated, after which you'll receive a shipping confirmation email. Fees may apply if the value of the exchanged item differs from that of the original item.

To get your new item faster, the simplest option is to request a refund on the item you currently have and place a new order separately — that way the new order isn't held up waiting for the return. All returned packages are subject to evaluation, and to be eligible for a refund or exchange, the item must be in its original condition and never have been used.

Refunds

You have 30 days from the delivery date to return your unused item through our online portal, using the prepaid return label provided. If you encounter any difficulty, email us at clients@solioswatches.com.

Once we receive your package, we inspect the item — this can take up to 5 business days. To be eligible for a refund, it must be in its original condition and never have been used. Once approved, you'll receive a confirmation email that your refund has been issued to your original payment method. Your bank then posts the refund, which can take a few business days depending on your institution.

For credit-card payments, the refund may either be credited to the same account or appear as a cancelled transaction — in which case it won't show on your statement at all. Please note that the engraving cost is non-refundable.