Privacy policy

Privacy Policy

Last updated: August 7th, 2026.

This Privacy Policy explains how [Les Montres Solios inc.] ("Solios," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit solioswatches.com, make a purchase, or otherwise interact with us. By using our site, you agree to the practices described here.

Confirm the exact legal entity name.

1. Who we are

Solios is a watch brand operated by [Les Montres Solios inc.], located at 4911 Dagenais Street, Suite 201, Montréal, Québec H4C 3G6, Canada. We are the party responsible for your personal information ("data controller" under EU/UK law; the "person carrying on an enterprise" under Quebec Law 25).

2. Information we collect

Information you give us

Name, email address, phone number, shipping and billing addresses, order details, engraving text, payment information (processed by our payment providers, not stored by us), and any messages you send our support team.

Information we collect automatically

When you visit the site, we and our partners may collect your IP address, device and browser type, pages viewed, referring links, and interactions, through cookies and similar technologies. See Section 5.

Information from third parties

We may receive information from our service providers (for example, advertising and analytics partners) to help us understand and improve how our marketing performs.

3. How we use your information

  • To process and deliver your orders, including engraving, shipping, and returns.
  • To provide customer support and respond to your requests.
  • To send you marketing emails and SMS where you have consented, and to let you unsubscribe at any time.
  • To measure, operate, and improve our site, products, and advertising.
  • To detect and prevent fraud, and to meet our legal and tax obligations.

4. How we share your information

We do not sell your personal information for money. We share it only with the service providers who help us run Solios, and only as needed to do their job. These include:

  • Shopify — our ecommerce platform, checkout, and payment processing.
  • PayPal, Sezzle — payment and installment providers.
  • Meta (Facebook/Instagram), Google (including Google Analytics) — advertising and analytics.
  • Klaviyo — email and SMS marketing.
  • Gorgias — customer support.
  • Microsoft Clarity — site analytics.
  • Shipping carriers, and professional advisors, where required.

We may also disclose information where required by law, or in connection with a merger, acquisition, or sale of assets.

5. Cookies and tracking technologies

We use cookies and similar technologies to run the site, remember your preferences, measure traffic, and personalize content and advertising. Some are essential to how the site works; others (analytics and marketing) are optional.

You can control or refuse cookies at any time through your browser settings — most browsers let you block or delete them, though some features may not work as well without them. To opt out of marketing communications, use the unsubscribe link in any email we send. To ask us not to sell or share your personal information, or to exercise any other privacy right, email us at clients@solioswatches.com.

6. Legal bases (EU/UK visitors)

Where the GDPR or UK GDPR applies, we rely on: performance of a contract (to fulfill your orders), consent (for marketing), legitimate interests (to operate and improve our business), and legal obligation (for tax and compliance).

7. International data transfers

We operate from Canada and use service providers located in Canada, the United States, and elsewhere. Where we transfer personal information across borders, we rely on appropriate safeguards (such as Standard Contractual Clauses) as required by applicable law.

8. How long we keep your information

We keep your personal information only as long as needed to provide our services, meet legal, accounting, and tax obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymize it.

9. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to withdraw consent, and to object to or restrict certain processing. To exercise any of these rights, email us at clients@solioswatches.com and we will respond within the timeframe required by law.

Quebec (Law 25)

If you are a Quebec resident, you have the right to access and correct your personal information, to withdraw consent, and to request that we cease disseminating it. You also have the right to data portability. Our Privacy Officer (Section 11) is responsible for handling your requests, and you may file a complaint with the Commission d'accès à l'information du Québec.

European Union / United Kingdom (GDPR)

You have the rights described above and the right to lodge a complaint with your local data protection authority.

United States (California and other states)

If you are a California resident, you have the right to know what personal information we collect, to request its deletion or correction, and to opt out of the "sale" or "sharing" of your personal information. We do not discriminate against you for exercising these rights. To opt out or exercise any right, email us at clients@solioswatches.com.

10. Security

We use reasonable technical and organizational measures to protect your personal information. No method of transmission or storage is completely secure, but we work to safeguard your data and to notify you and the relevant authorities of any breach as required by law.

11. Contact us & Privacy Officer

For any privacy question or request, or to reach the person responsible for the protection of personal information (Privacy Officer) under Quebec Law 25:

Privacy Officer: Meryem Skyat, Customer Success Manager
Email: clients@solioswatches.com
Mail: 4911 Dagenais Street, Suite 201, Montréal, Québec H4C 3G6, Canada

12. Children

Our site and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above, and, where appropriate, notify you.